Constituent Relationship Management Software Update

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Consultation has concluded

UPDATE: This city project has been put on hold

Thank you to everyone who took the survey or provided feedback for the new Constituent Relationship Management System. Your feedback helped inform the requirements gathering process for what is needed in a new system to replace the current one, Inquire Boulder. Unfortunately, due to budget constraints related to the impact of the COVID-19 public health crisis, the City of Boulder has put this project on hold. The city will provide an update when it is able to move forward with this project. The city will be reaching out directly to those who provided feedback, posed a question, shared a story or offered to participate in demonstrations of the new system and serve as beta testers. New information will be shared on this webpage as it becomes available. Thank you.

Inquire Boulder was implemented in 2013 as the city’s customer relationship management system. The platform provides answers to common questions and gives the public the opportunity to submit questions, concerns and service requests to the city. Inquire Boulder is accessible from the city website at www.inquireboulder.com or as an Android or iOS app.

The City of Boulder plans to replace this online system as part of an effort to provide better, more efficient customer service to the public. Provide input below to help the city select a new system that will best meet your needs.

UPDATE: This city project has been put on hold

Thank you to everyone who took the survey or provided feedback for the new Constituent Relationship Management System. Your feedback helped inform the requirements gathering process for what is needed in a new system to replace the current one, Inquire Boulder. Unfortunately, due to budget constraints related to the impact of the COVID-19 public health crisis, the City of Boulder has put this project on hold. The city will provide an update when it is able to move forward with this project. The city will be reaching out directly to those who provided feedback, posed a question, shared a story or offered to participate in demonstrations of the new system and serve as beta testers. New information will be shared on this webpage as it becomes available. Thank you.

Inquire Boulder was implemented in 2013 as the city’s customer relationship management system. The platform provides answers to common questions and gives the public the opportunity to submit questions, concerns and service requests to the city. Inquire Boulder is accessible from the city website at www.inquireboulder.com or as an Android or iOS app.

The City of Boulder plans to replace this online system as part of an effort to provide better, more efficient customer service to the public. Provide input below to help the city select a new system that will best meet your needs.

Tell your story

We would love to hear about your experiences with Inquire Boulder. Please tell us about a time you used it. What was the issue you were trying to report or question you were trying to answer? What worked well? What was confusing or unsatisfactory? What was the outcome?

Thank you for sharing your story about your experience. Your input will inform the city's evaluation of possible new software.

CLOSED: This discussion has concluded.
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    What does Boulder need?

    by Troy Gum, over 4 years ago

    Does Boulder need a tip-top-super-duper-hydromatic software system so that its politicians can "manage" us "constituents"? How much did this glorified email system cost the city.? Are the software developers happy with their fee? Who are they friends with?

    Or does Boulder need to find a way to make the city comfortable for all citizens, not just rich, white, dog owners?

    Should wealth serve to exclude or should it serve to create?

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    My experience okay so far!

    by DaisyMarathon, over 4 years ago

    I have made a number of inquiries and each time I got a person to respond and do their best to get the answer. My questions have been: rules on weed control in neighbor’s yard, sidewalk ice removal issues, graffiti along Bear Creek, and neighborhood rental resident issues. I receive calls back, get a case number, and answers to my questions so no problems with the current system for me. I do think it’s taken me awhile to find exactly WHO I needed to call, but that’s the only glitch. Thanks for asking!

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    More Headaches Every Day........

    by Judith Aplon, over 4 years ago

    If there is an index to using the on-line system, I haven't been able to determine what it is. Sometimes I am lucky and slot into the department or person I need to communicate with. At other times, nothing. The system is impersonal, confusing, and time consuming. It is "off-putting" and therefore inefficient.

    I will give great credit to those who answer my queries, complaints, and suggestions in a rapid fashion.

    How I long for "the good old days" when one could call an information number and a highly informed person could direct one to the correct department or person.

    ... Continue reading