Constituent Relationship Management Software Update

UPDATE: This city project has been put on hold

Thank you to everyone who took the survey or provided feedback for the new Constituent Relationship Management System. Your feedback helped inform the requirements gathering process for what is needed in a new system to replace the current one, Inquire Boulder. Unfortunately, due to budget constraints related to the impact of the COVID-19 public health crisis, the City of Boulder has put this project on hold. The city will provide an update when it is able to move forward with this project. The city will be reaching out directly to those who provided feedback, posed a question, shared a story or offered to participate in demonstrations of the new system and serve as beta testers. New information will be shared on this webpage as it becomes available. Thank you.

Inquire Boulder was implemented in 2013 as the city’s customer relationship management system. The platform provides answers to common questions and gives the public the opportunity to submit questions, concerns and service requests to the city. Inquire Boulder is accessible from the city website at www.inquireboulder.com or as an Android or iOS app.

The City of Boulder plans to replace this online system as part of an effort to provide better, more efficient customer service to the public. Provide input below to help the city select a new system that will best meet your needs.